More than simply a method of sending SMS text messages, Smart-SMS is a completely integrated communications solution for your Smartdiary.
Smart-SMS is your all in-one solution to communicate effectively and efficiently with your customers, suppliers and partners.
- Proven to reduce no shows and late appointments
- Cost effective, pin-point marketing
- Increased productivity and work-flow
- Enhances customer relationship management
- Up to 400 customisable built in messages
Integration
Smart-SMS is already included in your Smartdiary solution, all you need to do isselect or create your message, associate it with an appointment type and let Smartdiarydo the rest. Whether your computer has a network connection, or even if it's switchedoff you can be assured our UK SMS gateway will deliver your message directly to themain UK and European cellular carriers.
Clarity and Confirmation
Using the Smartdiary Confirm SMS option you can automatically send yourselected customer a fully personalised confirmation SMS text messageincluding the date and time of the appointment and who it is with - avery useful record for your customers that avoids any confusion ormisunderstanding and demonstrates how you value their custom.
Never Forget
Configure your Remind SMS messages to send your customers a messagefrom 1 week to 1 hour before their appointment. More effective than anemail, cheaper than a phone call and proven to reduce DNA(Did Not Attend) and late arrivals by up to 75%. Every Smartdiarycustomer who has tried the Remind SMS feature has seen the effect andcontinue to use the feature - in some cases wondering how they evenmanaged before.
Come Back Soon
The effect of thanking your customers should never be underestimated. Everyday, Smartdiary users hear their customers tell them how impressedand pleased they are to receive a simple SMS message thanking them fortheir custom. Increased customer loyalty is just one of the benefits,your customers will also be recommending you andyour excellent customer service. If your customers come back for regularbookings, why not send them a simple SMS message -similar to a dentist or MOT stations appointment card, Smart-SMS is moreeffective and costs less.
Keep Your Staff In-Touch
Not only can Smart-SMS keep your customers up-to-date, you can alsoautomate the sending of messages to staff, tell them of new jobs,changes in schedules or where their next appointment is. Plumbers,Builders, Logistics and Business Advisors are all examples of Smart-SMSusers reaping the benefits.
Marketing Matters
One Smartdiary user has shown that £1,000 per month of local pressadvertising can be replaced with £100 of Smart-SMS marketing andachieve the same results! We know of no other marketing that is soeffective, measurable, in-expensive and scaleable than Smart-SMS. Sendmessages to your customers, sort and filter them by type, lastappointment date and sector. Smartdiary will not only make you moreefficient and save you time - it can also help your bottom line.